Refund policy

ORDER RETURNS
You have the right to return unused (excluding customized) products. Return notification must always be made to our customer service by email: info@papurino.com. Please make a return notification within 14 days of receiving the shipment and return the products within 30 days of receiving the order. Product returns should always be made well packaged. The returned product must be in its original condition. The transaction amount will be refunded within a reasonable time, however no later than 14 days after we have received the returned product. Payment refunds will be made to the payment method used in the order. The customer is responsible for the postage costs of the return. Customized products, (e.g., a city map of your choice) have no right of return. It is possible to exchange the product for another within 14 days of receiving the shipment. In this case, you undertake to pay for the return, and the shipping costs for sending the new product, as well as the price difference if the new product is more expensive. The product to be replaced must be in its original condition. Customized products (e.g., a city map of your choice) have no right of exchange.

FOLLOW THESE STEPS IF YOU WANT TO RETURN THE PRODUCTS:
1. Contact us by email: info@papurino.com. Please provide us with the following information:

  • The subscriber's name, address and telephone number
  • Order number
  • Returned products and quantity
  • Reason of returning

2. Pack the products carefully, eg in their original packaging.

3. Write the address on the package:

Papurino Oy
Taimistotie 4
14200 Turenki
FINLAND

(If needed, phone +358 40 646 2771, email info@papurino.com)

4. Deliver the package to the local post office and pay for the shipping costs.

Failure to pick up an order does not mean canceling the order. For a package that has not been picked up and has not been notified separately, we will charge you for the costs incurred. In case of a complaint, we hope to contact you by e-mail: info@papurino.com. The free-form message must state the time of ordering, as well as the most accurate possible description of the defect. It is also desirable to include images in the notification. 

PROBLEMS AND LIABILITY FOR ERRORS
We are responsible for defects in products and delivery in accordance with the Consumer Protection Act. If the product is lost or damaged during transport or does not otherwise correspond to your order, please contact our customer service as soon as possible (no later than four working days for products damaged during transport). We will be responsible for the order until the order is handed over to the consignee and from the time any return is received by the transport company. If the package is clearly damaged during transport, carefully describe the package before and after opening it and send the pictures and information about the damage to us by e-mail to info@papurino.com no later than four working days after receiving the shipment. Errors detected during the pick-up situation should be reported immediately to the person handing over your order during the pick-up situation.

We reserve the right to change our Terms of service. Before ordering, the customer must familiarize himself with the Terms of service valid at the time. Finnish law applies to these terms. The Parties shall, in the first instance, seek by negotiation to resolve any dispute arising out of or in connection with these terms and conditions. If the parties cannot reach an agreement through negotiations, the disputes will be finally settled in the Kanta-Häme District Court.